Today when I got to work there was a message on the answering machine. A customer proceeds to go on and on with profanity tucked in between every two or three words about his anger at us because his #$%@ gate code will not work and how mad he is at us that we lied because he is not able to get in after office hours and blah, blah, blah.
 I reviewed the gate reports and sure enough he tried to get in, but he was putting in the wrong code , he was one number off.  I love it when it's not our fault.   I promptly returned his call and said "hello, this is Rhonda at Stor & Lok and I understand you had a problem with your code over the weekend" (snickering under my breath) Yes I did and so did another car but they got it to work and then my code started working. "Yes Mr. @#$& I noticed on my code report that when you used the right code it began to work. "  He began to clear his throat and then profusely apologize for the foul message he left proclaiming he was just so angry. I said it was okay and I'm glad he figured it out and was able to get in. He then  said promise you will forgive me? 
OF Course, 100%.
I could see myself in his shoes, I bet right after he realized he was using the wrong code and had already left that message he felt very small and regretful.  I have been there and hastily remarked and reacted to things before thinking them through. Thankfully there is grace and God forgives me 100%, even when I'm 100% wrong. (thanks Pastor)

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